Documents don't go missing. You'll know when they stall.
Documents in progress can stall — a busy signer forgets, an email goes to spam, a change request is unresolved. IUSign automatically flags envelopes inactive for 7+ days.
Every 24 hours, a background scan checks all 'pending' and 'partially_signed' envelopes.
If an envelope has had no activity for 7+ days, it's flagged as 'stuck'.
The dashboard shows a 'Stuck Documents' filter with count and details.
Each stuck envelope displays the current blocker: signer name, days since last action, and reason.
One-click 'Send Reminder' dispatches an email to the current signer.
You can filter by status: All, Pending, Stuck, Completed, Voided.
Stuck detection query: SELECT * FROM envelopes WHERE status IN ('pending', 'partially_signed') AND last_activity_at < NOW() - INTERVAL 7 DAY.
Results cached in Redis (stuck_envelopes key, 1-hour TTL) to avoid repeated DB scans.
If Redis is unavailable, the query runs directly against SQLite on page load.
Each stuck envelope includes: current_signer_name, current_signer_email, days_stuck, last_event_type, last_event_timestamp.
7 days is the sweet spot between 'give people time to respond' and 'don't let things slip.' Shorter thresholds create false alarms. Longer thresholds risk missing real problems.
IUSign doesn't just tell you a document is stuck — it tells you WHY. 'Waiting for Alice Chen (alice@company.com) — 12 days since invitation sent.' or 'Change request from Bob pending resolution — 5 days.'
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