This guide provides technical instructions for configuring the IUSign notification engine to align with your organizational communication standards and personal workflow requirements.
Prerequisites
- Successful authentication into the IUSign portal.
- Assigned role with access to profile management.
Strategic Overview
The IUSign notification system provides real-time visibility into document transactions, security events, and system updates. Users can customize their communication preferences across multiple channels (Email, In-App, and Webhooks) to ensure timely intervention while maintaining inbox hygiene. In an enterprise context, notifications are the primary mechanism for maintaining momentum in multi-recipient signing workflows.
Notification Categories and Triggers
Notifications are grouped into logical functional areas to allow for granular control over alert frequency:
1. Transactional (Envelope) Alerts
These alerts are triggered by specific events in the lifecycle of an envelope you have initiated:
| Event Trigger | Functional Description | Recommended Status |
|---|---|---|
| Envelope Sent | Confirmation of successful cryptographic dispatch. | Enabled |
| Envelope Signed | Recipient has successfully executed a signature. | Enabled |
| Envelope Completed | All recipients have finalized the document. | Enabled |
| Envelope Declined | A recipient has formally refused the transaction. | Enabled |
| Envelope Voided | The document has been manually invalidated. | Enabled |
2. Signing and Engagement Notifications
Notifications related to documents where you are a recipient or participant:
| Event Trigger | Functional Description | Recommended Status |
|---|---|---|
| Signing Request | Invitation to review and execute a document. | Enabled |
| Signing Reminder | Automated nudge for pending signatures. | Enabled |
| Execution Confirmation | Forensic record of your signature submission. | Enabled |
Communication Channels and Delivery Modes
Multi-Channel Support
- Email (SMTP): Standard delivery to your registered inbox using secure SMTP protocols.
- In-App Alerts (Growth+): Real-time notification bell within the dashboard for immediate situational awareness.
- Webhook Integration (Enterprise): Programmatic delivery of JSON payloads to your internal servers for automated workflow triggering.
Temporal Aggregation (Digests)
To mitigate notification fatigue, IUSign supports temporal aggregation:
- Daily Digest: Receive a single comprehensive summary of all activity at the conclusion of the business day (UTC).
- Weekly Executive Report: A high-level summary of all organizational activity delivered every Monday morning.
Advanced Preference Governance
Temporal "Quiet Hours" (Growth+)
Users on premium tiers may define specific "Quiet Hours" to suppress non-critical communication during off-business hours. Notifications triggered during this window are queued and dispatched at the start of the next active period.
Forensic Security Alerts
[!IMPORTANT] Critical security notifications—such as password modifications, 2FA changes, and new device logins—cannot be disabled. These are mandated for all users to ensure the integrity of the enterprise environment.
Diagnostic and Resolution Protocols
| System Observation | Probable Cause | Resolution Protocol |
|---|---|---|
| Missing email alerts | SMTP Filter Intervention | Verify your spam folder and ensure the iusign.com domain is whitelisted. |
| Excessive alert volume | Granularity conflict | Transition to a Daily Digest mode to reduce individual email frequency. |
| Webhook delivery failure | Endpoint unavailability | Verify the status of your destination URL in the Developer Settings. |